Contact Us

This page tells you how to reach the editorial team behind Best Crypto Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. If you want a correction made, a payout complaint looked into, or an instant-withdrawal claim checked against what an operator actually advertises, this is the right place to write to us.

Email the editorial team

Write to [email protected]. One inbox covers everything — corrections, feedback, review requests, partnership questions and press. Messages are read by the editorial team, and our reviews editor Lily Bennett oversees factual corrections.

To get a useful reply faster, include:

• The casino name as it appears on our site — BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave.
• The page you were reading, and which line you think is wrong or out of date.
• Dates, coin used (BTC, ETH, LTC, USDT, USDC, DOGE), and — for withdrawal issues — the approximate time between your request and the funds arriving.
• Screenshots of terms pages where you have them. Operators change bonus terms and withdrawal limits without notice, so a dated screenshot is genuinely useful evidence.

Never send us passwords, seed phrases, private keys, 2FA backup codes or full wallet recovery details. No legitimate site or casino will ever ask for them, and we have no use for them. A transaction hash or a support-ticket number is all we would ever need.

What we can help with — and what we can't

We are an independent comparison site, not an operator and not a dispute service. If money is stuck, your first and fastest route is always the casino's own live chat or support desk, with your ticket reference saved. Only after that has failed does escalating to the license authority — commonly a Curaçao or Anjouan regulator for the offshore sites we cover — make sense.

How we make money, and why it doesn't buy a ranking

Some links on this site are commercial. If you open an account through one, Best Crypto Casinos may earn a commission from the operator at no additional cost to you. That relationship is disclosed wherever it applies, and it does not decide who appears, in what order, or what rating a site carries. Operators cannot pay to have a limitation removed from a review, and they cannot pay to be added to a comparison table. If you believe a commercial relationship has colored something we've published, say so in your email and we will look at the page again.

Reporting a payout, bonus or withdrawal problem

Withdrawal speed is the single thing readers contact us about most, so it gets the most attention when a report lands. "Instant withdrawal" is an operator's marketing phrase for its internal approval step — it does not describe the blockchain. Even after a site releases funds, your coin still needs network confirmations, and Bitcoin, Ethereum and Litecoin all behave differently under load. Our ratings are editorial judgments based on research and published terms, not on stopwatch tests, and we say so rather than dressing advertised speeds up as measured results.

When you report a delay, these details let us tell a genuine problem apart from a normal one:

1. Whether the account had completed any identity verification, and whether the casino requested it only at cash-out.
2. Whether a bonus was still active. Unmet wagering or playthrough requirements are the most common reason a withdrawal is refused rather than slow.
3. Whether the amount sat above a daily, weekly or VIP-tier withdrawal limit.
4. The coin and network used. A stablecoin transfer on a congested network can look "stuck" when it is simply queued behind higher gas-fee transactions.
5. The transaction hash once the payment was broadcast — that separates an operator delay from an on-chain one.

Operators readers write to us about most

Because contact volume clusters around a handful of names, here is what the promotion attached to each looks like before you write in — and what to check in the terms yourself, since offers change and every one of these carries wagering conditions set by the operator.

All figures above are the operators' own advertised terms as researched on Sep 23, 2026. Promotions, caps and wagering requirements change; always read the current terms on the operator's site before depositing, and treat any offer as void if you don't meet the eligibility rules.

Three we hear about most often

BetPanda sits at the top of our table largely because its headline promotion is a rolling 10% weekly cashback rather than a front-loaded match bonus — a structure that tends to produce fewer "why can't I withdraw?" messages, since there is no giant bonus balance locked behind playthrough. The trade-off is real: cashback gives you nothing extra on day one, so anyone shopping purely on the size of a welcome offer will find it underwhelming, and the cashback itself still comes with qualifying-period and wagering conditions you need to read.

CoinPoker Casino earns its place for the poker-plus-casino combination, which matters to readers in states with no legal online poker at all. Its 150% welcome bonus up to $2,000 is a deposit match with a minimum deposit, a wagering multiple and an expiry window set by the operator. The limitation worth naming: bonuses of that structure typically release in increments tied to play volume, so the advertised $2,000 is a ceiling very few accounts reach, and poker-weighted contribution rules can make the wagering slower to clear than on slots.

Cryptorino pairs a 100% match up to 1 BTC with the same 10% weekly cashback model, which is why it appears in a lot of reader emails comparing it against BetPanda. Quoting a cap in BTC rather than dollars is the thing to watch — the dollar value of that ceiling moves with the market, and so does the value of a balance you leave sitting on the site. That volatility cuts both ways and is a genuine downside for anyone not deliberately holding crypto; players who want dollar-stable balances generally deposit in USDT or USDC instead.

Corrections, review requests and operator enquiries

• Corrections. Tell us the page, the claim and what the accurate version is. Verifiable corrections are made and the page's update date changes.
• Suggest a casino. We consider Bitcoin casinos and wider crypto gambling sites that accept US players, but coverage is never promised and never sold.
• Operators and affiliate managers. Send license details, current terms and supported coins. Expect editorial questions about withdrawal limits and verification triggers before anything is published.
• Press and research. Include your deadline and publication.
• Privacy and data. Requests about data we hold are handled through the same address; see our terms and conditions.
• Who we are. Our editorial approach and team are set out on the about us page.

Before you write: legal standing, eligibility and age

You must be at least 18 to use this site, and 21 or older where the operator or your state sets that as the minimum — check each casino's stated minimum age, because it varies. We do not provide support to anyone under the applicable age.

There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those state-licensed operators do not run on cryptocurrency. The crypto casinos compared here are offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, and for most US players they sit in a legal grey area. Many self-restrict particular states. Availability and the law differ state by state, so check your own state's rules, and take questions about your position — including tax on gambling winnings and on crypto gains — to a qualified legal or tax professional. Nothing on this page is legal or tax advice.

Because these sites are not regulated in the US, the player protections, complaint routes and self-exclusion tools you would get from a state-licensed operator may not exist. That is part of why we ask for so much detail when you report a problem: in many cases the operator's own support desk and its offshore licensor are the only escalation routes available.

Gambling should stay affordable

Only gamble money you can afford to lose. Crypto adds a second layer of risk on top of the house edge, because the coin you deposit can fall in value while it sits in your balance — stablecoins like USDT and USDC reduce that exposure but don't remove the risk of losing your stake. No game, strategy or bonus makes losses unlikely, and gambling is not a way to make money or fix a financial problem.

If gambling is causing you or someone close to you harm, help is available 24/7 through the National Problem Gambling Helpline on 1-800-GAMBLER. Practical tools — deposit limits, cool-off periods, self-exclusion — are covered on our responsible gambling page, along with a note on which of them offshore sites typically do and don't provide.

Response times

We aim to reply within two business days. Corrections backed by evidence are prioritized, followed by reader reports about payouts and bonus terms. If your message concerns an urgent problem with your own funds, contact the casino directly first — we have no access to your account and cannot move faster than their support team on anything that involves it.